Frequently Asked Questions

1. What ingredients do you use in your fragrances?
Each Payne & Co. fragrance is crafted with high-quality ingredients sourced from around the world.
We use a combination of natural essential oils and fine fragrance compounds to create unique, lasting scents.

2. Are your products cruelty-free?
Yes, ethical practices are maintained throughout the entire curating process and are not tested on animals.

3. How long does each fragrance last?
Our fragrances are designed to be long-lasting, with wear time varying based on the fragrance's concentration and individual skin chemistry.
Typically, our perfumes last between 6-8 hours on the skin.

4. What is the best way to store my fragrance?
To keep your fragrance fresh, store it in a cool, dry place away from direct sunlight and heat.
This helps maintain the scent’s quality and longevity.

5. Do you offer sample sizes?
Yes, we offer sample sizes of 10ml bottles in select fragrances so you can try a scent before committing to a full bottle.

6. Can I return or exchange a fragrance?
Due to the nature of our products, we cannot accept returns or exchanges on opened items.
However, if your item arrives damaged or defective, please contact us at support@payneandco.com.au and we’ll be happy to assist you.

7. Where do you ship, and how long does delivery take?
We currently ship to Australia. Standard shipping typically takes 4-5 business days, depending on your location.
For more information on shipping options, see our Delivery & Shipping page.

8. How can I check the status of my order?
Once your order is placed, you’ll receive a confirmation email with tracking information.
You can use this to follow your package’s journey to your door.